Items may or may not be returnable, depending upon our individual vendors return policy. In addition, bespoke/custom products made or ordered especially for you are NOT returnable. You must contact us within seven days and obtain approval in writing from Dixie & Grace by Sara Fattori Interior Design, LLC in order to return your product. A 20% restocking charge may apply and the consumer will be responsible for the return shipment costs. Return shipment method/service must equal that of product delivery to consumer. We offer assistance with sizes, styles and colors in order for you to be secure with your purchase. All of our products and vendors are of the highest quality and are well established in the design community.